dossier (dossier) wrote in nick_zone,

site is down for a while

but it will be back.

<tr><td class="">UPDATE: Connectivity Between Cogent (one of our Bandwidth providers) and Sprint</td></tr><tr><td class="">

Friday, October 31, 2008, 6:00pm EDT:
Our Network Operations Team has been working all day to route traffic via alternate bandwidth providers so that Sprint-Nextel customers can connect to Xeran Web sites during this dispute between Sprint-Nextel and Cogent. Many sites should now be accessible for Sprint-Nextel customers, and we will continue to do what we can to route customer traffic around this problem until Sprint-Nextel and Cogent resolve their dispute.

Friday, October 31, 2008, 9:00am EDT:
If you are having issues connecting to your website, or any other website hosted by Xeran, this alert will provide some information to you.

Yesterday, 30th October, 2008, a press release was put out notifying the industry that Sprint-Nextel had severed its internet connection to Cogent (the provider of bandwidth for Xeran), resulting in the inability of Sprint-Nextel's customers to connect to any website that gains bandwidth from Cogent.

As our datacenters utilize Cogent to provide bandwidth, unfortunately, our customers are affected.

We've been in contact with our provider, who says they are attempting to work with Sprint to resolve this issue.

Our Network Operations team has begun investigating a way to get around this block, to get our customers back viewing their websites. However, it is uncertain at this time, if that will be possible.

For more details on what happened, and why, the press release can be found here:

We appreciate your patience while we try to resolve this.  While we would love to assist you, there's little to nothing we can do in this situation, aside from relay the message to our provider that our customers are having issues.  Please remain patient, and we will provide more information when it becomes available.

</td></tr><tr><td class="" align="right">- 11/01/08 at 10:46 ET</td></tr>
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